42% of 1,179 online consumers surveyed have left a site without purchasing multiple products because they couldn't get a question answered about one of the products in their shopping cart

Stat Category:

eCommerce Stats (click here for all stats in this category)

Description:

Consumer Demand for Ask & Answer™

Years / Period:

2007

Stat Source:

JupiterResearch, September 2007

Publisher (site that mentioned this stat):

Bazaar Voice

Stat Tags:

customer service, online shoppers, questions, assistance,

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Statistics Summary